Process of Outsourcing

Process of Outsourcing

The process entails identifying service areas to be outsourced, followed by a feasibility study which looks in detail at the current situation and all the associated risks and implications of outsourcing. The analysis of these issues form the basis for recommendations to be made and feed into the development of an output based Statement of Requirements (SOR) to inform the procurement stage.  Lastly, contract management ensures that the private company delivers the service as agreed in the Service Level Agreement (SLA).